We are very happy to be able to announce customer #200,000 today in our online shopping cart system / database. Well, it’s not actually customer #200,000 but rather order #, because we have a lot of repeat customers and there won’t be 200,000 different customers, but a total of 200,000 orders placed through our online […]
Tag: customer support
Shockwave-Sound.com Customer Satisfaction Guarantee pledge
We realize it’s a little unusual, but at Shockwave-Sound.com we are now introducing a customer satisfaction guarantee. Success or your money back, even on downloadable, non-returnable products. Ever since we started our business back in 2000, we – like other sites that sell downloadable products – have operated with a policy of “after the product […]
New phone number for USA/Canada callers
The new USA/Canada phone number for Shockwave-Sound.com: 347-918-3574. We had to get rid of our old Toll-free number because we kept getting more and more “silent calls”. Not calls from people trying to sell us stuff, or pre-recorded political messages. No sir. Just silence. Dead air. We asked around a bit what all these silent […]
Buying Shockwave-Sound.com music just for personal listening
We occasionally get emails from people browsing our site and wishing to buy our music just for personal listening. People who are used to buying music tracks for a couple of dollars at iTunes, Amazon etc. are finding it hard to paying our lowest license fee around $30 just for buying a music track for […]
Non-watermarked preview files
Dear friends and customers, I would like to draw your attention to some new functionality we have on our website, which enables selected customers to get access to preview files without the voiceover watermark (“Preview…”, “Shockwave-Sound dot com…”) before actually buying the track. For obvious reasons, we are a little bit withholding with access to […]
GoDigital Media Group music ownership claims
Last fall around October/November, we here at Shockwave-Sound.com started to receive emails from worried customers who had licensed music from our site, used the music in YouTube videos, and received notifications from YouTube stating that the music “contains music owned by GoDigital Media Group”. We were unprepared for this and very much puzzled, because this […]
Getting discounts on royalty-free music
Here at Shockwave-Sound.com we regularly get asked this question: “Do you offer bulk discounts or educational discounts on your royalty-free music?” — or variations on that subject. So I thought I’d post our answer to this here in the blog.Bulk discounts on ready-made collections: If you buy 5 or more ready-made collections, this would be […]
Cue-Sheets, TV broadcast and public performance
If you are not already familiar with cue-sheets and public performance rules, we recommend you take few minutes to read this page, because it’s an issue that’s worth understanding for anybody involved in media production. What is a cue-sheet? A cue-sheet is basically a single-page document with information about music tracks used in a […]
